CALL CENTER SOFTWARE

Maximized performance and total control of your Customer Assistance Service!

(Only for PBX Active Systems featuring digital phone lines)

By integrating the Call Center Software into your PBX Active IP System, you have an excellent supervision of your customer assistance service, improving your company performance through the perfect management of incoming calls and workstations.
With the Call Center Software you are able to:

• Assess the performance of each of your call center agents.

• Reduce costs and maximize efficiency by monitoring the use of PBX lines. Also, determine the correct number of phone lines for optimized operation of your Call Center.

• Evaluate the quality of your Customer Assistance Service by assessing average time waiting and percentage of calls given-up.